May 19, 2020
Scam Alert: Fraudulent Phone Calls Posing as
Pensacola Energy has received reports from customers about a phone call from an individual claiming to represent Pensacola Energy and demanding payment over the phone.
These phone calls are not legitimate. Anyone who receives a suspicious phone call or email from someone claiming to represent Pensacola Energy and demanding payment to avoid disconnection or prosecution should immediately hang up or delete the email, and contact Pensacola Energy at 850-435-1800.
Pensacola Energy customers are reminded of the following information to help protect themselves and identify potentially fraudulent activity:
- Pensacola Energy will never show up at a residence to collect a payment.
- Pensacola Energy will never solicit payment via email.
- Pensacola Energy will never demand that a payment be made immediately via telephone to avoid legal action or disconnect.
For more information or any questions about Pensacola Energy accounts, please contact customer service at 850-435-1800.