Press release header


June 10, 2019


Kaycee Lagarde

City Completes Employee Engagement and
Satisfaction Survey

The City of Pensacola has completed an employee engagement and satisfaction survey, gathering valuable feedback from staff in an effort to identify areas for improvement and better serve City employees and residents.

The survey saw great participation from staff, with 76 percent of employees completing it during the survey period in April and May 2019.

Through the survey, Mayor Grover Robinson hopes to gain insight into how to better engage employees, which in turn will help provide better service to citizens of Pensacola.

“Our employees are our most valuable asset, and I’m excited to have their feedback on how we can improve and move forward as a team,” Mayor Robinson said. “This survey is a great opportunity for us to see where areas for improvement are while working toward creating a more engaged, satisfied workforce.”

The results showed that 67 percent of employees are satisfied to work for the City of Pensacola, and 47 percent of employees are highly engaged in their work.

“I’m pleased that our employees are satisfied overall, but we still have plenty of work to do,” Mayor Robinson said. “Although most changes can’t happen overnight, we want to assure the public and City staff that we are taking these results seriously and working toward solutions to address the issues identified.”

Conducting an employee engagement survey was one of the recommendations from Mayor Robinson’s Transition Team Report, something Transition Team Chairman Quint Studer identified as an important action item to help improve employee performance and morale.

Using a series of questions with a five-point scale, the survey measured employee attitudes on 13 factors, including city image, recognition and development, compensation and benefits, work pressure, progress and job security.

One of the main issues raised through the survey was pay, which the City is already working to address through a compensation study conducted by Human Resources. Some strengths identified through the survey included employees taking pride in working for the City, enjoying working with their coworkers and feeling like the work they do is meaningful.

The survey was conducted by Atlanta-based Sperduto & Associates, a firm of corporate psychologists and management consultants that works with organizations throughout the country to help their employees be more engaged, satisfied and productive at work.

City administration and Mayor Robinson will be working with staff to prioritize which items to address first and identify a plan of action based on the survey results.

To view the survey results, visit

For more information or general questions, please email and follow @cityofpensacola on Twitter. You can also sign up for email or text notifications about everything that's happening with your City government through Notify Me.

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