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Phone: (850) 436 - 5693
Business Tax Receipt (formerly Occupational License or Business license)
We recommend you obtaining your BTR with us first especially if the business is home-based.
BTR is non- refundable.
Chapter 7 Section 7-2-1 (a) No person shall engage in or manage the business, profession or occupation or exercise any privilege mentioned and designated in this chapter, unless a city local business tax receipt shall have been procured from the city treasurer by the payment of the local business taxes set opposite such designation of the business, profession, occupation or privilege as set forth in this chapter.
(b) The persons upon whom the local business tax shall be levied shall be construed to be the following:
(1) Any person who maintains a permanent business location or branch office within the city for the privilege of engaging in or managing any business within the city's jurisdiction;
(2) Any person who maintains a permanent business location or branch office within the city for the privilege of engaging in or managing any profession or occupation within the city's jurisdiction;
(3) Any person who does not qualify under the provisions of (1) or (2) above and who transacts any business or engages in any occupation or profession in interstate commerce where such a local business tax is not prohibited by Section 8 of Article I of the United States Constitution.
Rates varies please refer to City ordinance Chapter 7-2 section 7-2-9
Local BTR expires on the thirtieth day of September each year.
Yes, the county BTR is required to conduct business in Escambia County. Because the business is within the city limits you’re required to have both.
Send notification of closure of your business in writing via email to: email@example.com or by mail to: City of Pensacola local Business Tax PO Box 12910 Pensacola FL 32521-0015.
Yes at https://ipn2.paymentus.com/rotp/copb
Non-profit organizations are exempt from BTR.
Send an email to the business tax collector firstname.lastname@example.org
Only if you are using an EIN number. The email is email@example.com
No. A large portion of the code violations investigated by the City of Pensacola Code Enforcement Division are Officer initiated. Code violation cases are initiated by Officers on an ongoing basis through the proactive patrols of their assigned BEAT areas. An example is that during FY 2020, over 60% of complaints regarding overgrown vacant properties were Officer initiated while on routine patrol.
Florida Statute 162.21(3)(b) and FS 166.0415 have been amended by 2021 Senate Bill 60. The effect of this new law is that a code enforcement officer may not initiate an investigation of a potential violation by way of an anonymous tip. A person making a complaint regarding a potential violation of a code or ordinance must provide their name and address to the local government entity before an investigation can occur. If a code enforcement officer has reason to believe that a violation presents an imminent threat to public health, safety or welfare, or imminent destruction of habitat or sensitive resources, an investigation will proceed absent name and address of a complainant.
Yes. A person can simply go to the City of Pensacola website and enter a complaint on the City 311 link which will then be routed to City Code Enforcement for investigation. A person can also call our office (850-436-5500) after hours and leave a detailed voice mail message to include the location and nature of the alleged violation(s) along with the complainant's name and address. Complaints will be investigated the next business day.
Yes. If you received a letter in the mail from the City of Pensacola with a return address in Suwanee, Georgia, it is legitimate. Please follow the instructions in the letter if you are interested in taking advantage of the free year of LifeLock.
Please follow the instructions in your letter to activate the free year of LifeLock Defender™. If you need assistance, call the phone number provided in the letter.
First, make sure you are typing in the access code correctly. If the code still will not work, please call LifeLock at the phone number provided in your letter.
The city cannot determine with certainty that personal information has not been compromised in the cyberattack. The personal information that may have been obtained by the hackers includes individuals’ first and last names; social security number, driver license number, or other identification number; bank account number, credit card number, or debit card number. This is why the city is offering LifeLock services to affected individuals.
You are either a current customer of Pensacola Energy, an employee or retiree of the city (all who are stored in the current database), an active applicant or recipient of Section 8 Housing assistance and/or a vendor of the city who supplied a social security number rather than an federal tax ID number.
Upon learning of the cyberattack, the city immediately contacted law enforcement including the Florida Department of Law Enforcement, the FBI and the Department of Homeland Security. The city is now offering LifeLock services to active customers of Pensacola Energy, active employees and retirees of the city, active and pending applicants for Section 8 housing and active vendors who supplied the city their SSN rather than an FEIN number.
The city is not aware of anyone’s information having been misused, but please refer to the letter you received for information about steps you can take to protect yourself. The city also recommends that you monitor your statements and accounts for unusual or suspicious activity.
Once the city learned of this issue, we immediately took steps to investigate the incident and determine the nature of the incident and scope of the information that was potentially accessed. We also engaged LifeLock to provide credit monitoring and identity theft protection to impacted individuals, which took time.
The City is honored to recognize all employees with milestone years of service. Currently, the City recognizes these employees with gold lapel pins. These service pins are given for 5 years to 30 years of dedicated City service. Employees with 35 years of service or more are presented with a special token, such as a medallion. These are presented by the Mayor at a monthly Mayoral Employee Recognition Event. All City employees (and their family and friends) are encouraged to attend this event. Upon retirement, employees with 20+ years of service are recognized with plaque and a retirement gift offered in the City's retirement gift brochure. Among these gifts are an money clip or $100 gift cards to various establishments around Pensacola.
Alternatively, if you have a question not found in the FAQs, you can contact Pensacola 311 for non-emergency services.
Eligible Programmatic Activities include (but are not limited to): -Family/home safety training, drug and fire prevention programs, cultural exhibit areas, youth and/or family literacy programs, neighborhood computer labs, after school enrichment programs and neighborhood music, dance and/or art training programs. (Proposals for neighborhood cultural, educational and recreational programs must include detailed information about the number, ages, etc. of the residents to be served and how they will be recruited to participate. If awarded, documentation will be required on the actual participants and results of the program.) PLEASE NOTE: The association will be responsible for keeping track of all volunteer hours donated toward your project. If the project entails a programmatic activity which involves payment to persons for hours worked, the association is responsible for collecting and submitting time sheets to be paid by the City of Pensacola. The association must draw up a contract with each “employee” that includes SSN, number of hours to be worked weekly, hourly rate, start and end dates, signature of “employee”, and signature of association President. All time sheets must be signed by an association officer before they can be submitted for payment. The City of Pensacola is not responsible for calculating the number of hours worked or the amount to be paid. Eligible Association Owned Property Improvements and Landscaping projects include (but are not limited to): -Improvements to association owned property and and/or rights of way (such as islands, street lighting, sidewalk repair/construction, entryway enhancements and improvements and/or identification signs) - Total replacement and/or rehabilitation of some existing physical improvements might be deemed eligible. (This would be based on the individual circumstances and available funding and will be judged on a case- by-case basis.) Ineligible projects include (but are not limited to): - Routine maintenance or repair of existing physical improvements in a neighborhood (including, but not limited to: streets, fences, irrigation systems, storm water retention facilities, and entrance signs). - Funding for ongoing programs or administrative expenses will not be considered. - Funding of print brochures, guides, marketing and promotional materials.
The Pensacola Neighborhood Challenge Program (PNC) makes funds available to associations/organizations (for qualified projects) to make improvements in neighborhoods. a.An organization obtains an application packet from the City of Pensacola website at www.cityofpensacola.com, completes, and emails the completed application to firstname.lastname@example.org. Applications may also be mailed to Leslie Statler, Planner, in the Planning Services Department, 222 W. Main St., Pensacola, FL 32502. b.Applications are reviewed by the PNC Technical Review Committee and recommendations are forwarded to the Office of the Mayor. (NOTE: The applicant should be prepared to make a presentation on their project to the PNC Technical Review Committee proposal after submission, if requested). c.If approved, a PNC funding agreement will be mailed to the applicant. The applicant will be required to submit a signed agreement (along with the check for any “matching” cash funds) to the City of Pensacola. The agreement will then be finalized and a copy returned to the applicant (along with the reporting forms needed to complete the project). Note: Neighborhoods that have never received a PNC grant will receive priority for funding. **IMPORTANT: Grantees Must Submit “Before and After” Digital Photographs Documenting The Progress Of Their Project. **
a. An organization obtains an application packet from the City of Pensacola website at www.cityofpensacola.com, completes and emails or delivers the completed application to email@example.com. Applications may also be mailed to Leslie Statler, Planner, in the Planning Services Department at 222 W. Main Street, Pensacola, FL 32502.
b. Applications are reviewed by the PNC Technical Review Committee and recommendations are forwarded to the Office of the Mayor. (NOTE: The applicant should be prepared to make a presentation on their project proposal to the PNC Technical Review Committee after submission, if requested).
c. If approved, a PNC funding agreement will be mailed to the applicant. The applicant will be required to submit a signed agreement (along with the check for any “matching” cash funds) to the City of Pensacola. The agreement will then be finalized and a copy returned to the applicant (along with the reporting forms needed to complete the project).
NOTE: Neighborhoods that have never received a PNC grant will receive priority for funding.
*** IMPORTANT: Grantees Must Submit “Before And After” Digital Photographs Documenting The Progress Of Their Project. ***
For the purposes of this grant a “2 to 1” match is required meaning the total of all forms of match must equal at least 50% of the grant amount requested from the City. For every dollar granted by the City of Pensacola, the applicant will be required to supply fifty cents of match to the project. The match may be accomplished with a combination of any one or more of the following: cash, donated materials or service or volunteer labor. The match must meet the minimum requirement, be secured and ready to be expended. Volunteer Labor: (a) We give credit for “Volunteer labor” at a value of $20 per hour. (b) If a professional (such as an electrician or a carpenter) donates “volunteer labor”, you may calculate the value of this labor by using the hourly rate normally paid for this service. (Remember- your volunteer hours will not be accepted by vendors as payment for goods or services. The combined total of your grant and cash match must cover your project’s cash costs. (From Form “A”). In-kind donations: We give credit for donated professional services, materials or supplies at their “reasonable and customary” rates. Professionals who donate their services as part of the match cannot also receive compensation from the award money. This is intended to ensure that persons hired to provide services or skilled labor are selected on the basis of their qualifications, experience or fees, not on their willingness or ability to donate services. Cash: Must be deposited with the City before the project may begin. Examples: The cash cost of the project may be covered by a variety of combinations including the following: Let’s say the total cash needed for the applicant’s proposed project is $9,000. If approved, the City could award a cash grant of $6,000 and the applicant could “match” that award with $3,000 in cash (i.e. a “1 to 2” match). -or- The applicant association could request that the City award a cash grant of $7,500, and provide a cash match (or secure a donation in services or materials) of $1,500 plus provide 150 hours (valued at $2,250) of volunteer labor to the project for a total match of $3,750. -or- The applicant association could request that the City award a $9,000 cash grant, with the association providing 300 hours (valued at $4,500) of volunteer labor to the project. -or- Other combination of “match” equaling half the total amount of the requested grant. *PLEASE NOTE: Vendors and contractors will require actual cash. Your association must be sure all cash costs to be incurred for the project are covered (even if you do not have a cash match). a.The amount and type of match must be appropriate to the needs of the project. b.The proposed match must be spent during the implementation/construction of the project. (Costs incurred prior to an award or after the contract has ended will not be eligible as a match). c.On-going maintenance (or volunteer hour match) following the contract period will not be eligible. d.At least 25% of the association’s match must come from the association itself (as opposed to other funding sources (such as community partners or non-member businesses). e.Partner match must be not only pledged, but also secured. Secured means that the donor has specifically valued and described the contribution, and has signed the “Letter of Intent” (Form E) to confirm the commitment. f.Be sure to include fees for any required permits, and liability insurance*for signs or structures to be placed in the public right-of-way in your total project cost calculations. g.Activities that are NOT eligible as a “match” include: -Time spent preparing the PNC Matching Grant Application -Time spent fund raising -Assistance from City staff or funds from other City departments h.Your association will be responsible for keeping track of all volunteer hours donated for your project. i.A neighborhood organization, in carrying out a PNC project, must make a good faith effort to ensure they are in compliance with the American Disabilities Act. This Act extends the same civil rights protection to persons with disabilities which have already been granted on the basis of race, color, religion, sex and national origin.
Note: Applicants may not contract with vendors who are also City of Pensacola employees on PNC funded projects.*
711 N. Hayne Street, Pensacola, FL 32501-4000
Also, it is unlawful to operate a motor vehicle in Florida unless each passenger under the age of 16 is restrained by a safety belt or by a child restraint device. All drivers of motor vehicles are required to wear a safety belt, plus it is unlawful for any person 16 years of age or older to be a passenger in the front seat of a motor vehicle unless they are restrained by a safety belt when the vehicle is in motion. Failure to comply with any of these state laws could result in a minimum fine of $116.
Contact the Family Law Division in the Escambia County Courthouse, located at 190 W. Government St., or by calling 850-595-4331.
Mayor D.C. Reeves
THE PENSACOLA POLICE DEPARTMENT HAS SUSPENDED FINGERPRINTING SERVICES UNTIL FURTHER NOTICE.
Fingerprints are done between 9 a.m. and 4 p.m. weekdays in the department’s Records Section. Cost is $10 for the first card and $5 for each subsequent card. You must bring picture identification. Applicants must not sign the cards in advance.
Mail requests can be sent to the Records Section, Pensacola Police Department, P.O. Box 1750, Pensacola, FL 32591 – 1750. Requests should include a case number if it is available.
Please contact our Recruitment Team at firstname.lastname@example.org or call 850-435-1960.
Contact Pensacola Police Department Recruiter Officer Glass at 850-436-5412.
For information on marriage licenses, contact the Escambia County Clerk of the Court’s Office, 850-595-4300.
he city noise ordinance is in effect from 11 p.m. until 7 a.m. However, excessively loud noises can be reported to police at any time.
The Pensacola Police Department does not have a jail. All people who are charged with crimes are taken to the Escambia County Jail at 3080 N. Pace Blvd.
Inmates can be searched at Escambia County Inmate Lookup or you may call 850-436-9830.
Officers patrol city streets and telecommunicators are on duty around-the-clock.
However, lobby hours have changed for the public. Starting August 1, 2021, the Desk Sergeant's Office and front lobby of the Pensacola Police Department will have operating hours from 8 a.m. to 4 p.m. weekdays and will be closed on weekends and holidays.
Chapter 119 of the Florida Statutes is known as the Florida Public Records Act.
FS 119.011(12) defines “Public records” as all documents, papers, letters, maps, books, tapes, photographs, films, sound recordings, data processing software, or other material, regardless of the physical form, characteristics, or means of transmission, made or received pursuant to law or ordinance or in connection with the transaction of official business by any agency.
Requests for records may be made in the following ways: through the Sunshine Center on the City of Pensacola website, email, telephone, fax, letter, or in person to:
Public Records Coordinator222 West Main StreetPensacola, FL 32502Telephone: 850-435-1715Email: email@example.com
Although the public records act does not require that requests be submitted in writing, doing so provides real practical benefits to the requester by ensuring they have an accurate record of what they requested.
When submitting a request, try to be as specific as possible. Rather than asking for all records over several years, consider starting with a narrow request and then make follow-up requests.
The requester does not have to identify themselves or state the reason they desire the requested records.
The Public Records Act does not contain a specific time limit for compliance with public records requests. Under the provisions of Chapter 119, Florida Statutes, the only delay in producing records "is the reasonable time allowed to retrieve the record, to review the record for exempt information, and redact those portions of the record which are exempt." Many factors determine the "reasonable" period of time in which the requested records can be provided: the nature of the request, the time involved in collecting the requested records, the scope and volume of the material involved, the general accessibility of the records, and the personnel required to process the request. Every effort will be made to respond to public records requests promptly and in good faith.
As permitted in the Florida Public Records Law, a service charge for the extensive use of City resources will be imposed if a request to inspect or copy public records takes more than thirty (30) minutes to locate, review and/or redact exempt information, and copy the requested public records.
Information about records that are exempt from the Public Records Act can be found within the Florida Statutes under Title X Chapter 119: 119.071 General exemptions from inspection or copying of public records.
A family must be in "good standing" with Pensacola Housing and receiving PHA in order to port to another jurisdiction. This means the family must not owe any unpaid rent and are current on any over payment amounts due to Pensacola Housing or the receiving PHA in order to receive a Housing Choice Voucher to move under portability.
If you currently have a voucher and meet the above criteria contact your counselor to ask about using portability.
Illicit Dumping - Unloading or disposal of solid, semi-solid or liquid substances near or into a stormwater system. Examples include motors, containers, grass clippings and leaves.Illicit Spills - Any intentional or accidental spill of solid, semi-solid or liquid substances into or adjacent to a stormwater system. Examples include fluids from vehicles, chemicals from drums or storage tanks, used oil, paint containers or fertilizer.
Illicit Connections - Any man-made conveyance which connects non-stormwater discharges directly to a stormwater system. These illicit conveyances are located either above or below the ground and may include drains, pipes or ditches.
It is estimated that approximately $3,100,000 will be collected at the $80.00 rate that was proposed during the 2023 fiscal year.
ONLY be spent on stormwater service programs. These services include maintenance and repair to stormwater facilities, compliance with the City’s National Pollutant Discharge Elimination System (NPDES) permit and addressing and correcting the City’s flooding and water quality issues.
No. This is a city program and the money will only be spent on stormwater problems within the City Limits.
The ESU is a billing unit (similar to a kilowatt hour that is the billing unit used to measure electric consumption). In Pensacola, each ESU represents 2,998 square feet, which was proposed in the 2012 fiscal year, of impervious surface that is found on the property.
Single-family home sites are assessed based on the impervious area range that they are in. The residential ranges are:
Building Sq. Ft. 2023 Rate
Small: 100-1,100 = 0.44 ESUs $35.20
Small-Med: 1,100-1,600 = 0.68 ESUs $54.40
Medium: 1,601-2,500 = 1.00 ESUs $80.00
Large: 2,501-5,600 = 1.53 ESUS $122.40
Very Large: over 5,600 sq. ft. Calculated as a general parcel
In some cases, a reduction to the bill amount can be granted if the property has a privately maintained drainage facility in place. Some non-residential properties that were constructed after 1986 automatically receive a mitigation credit. Additional information on mitigation credits may be obtained by contacting the City’s Public Works Department (850 435-1755)
arcel Identification Number found on the Notice of Public Hearing.
An overgrown pond is not eligible for a credit at this time. Eligible ponds must be maintained so that they function at the original design level. After the pond is retrofitted so that it could be expected to function at the design level, the mitigation credit will be restored.
The city may request that a professional engineer document the capacity of the pond prior to assigning a mitigation credit to the property.
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